GENERIC QUESTIONS

Who are you? What makes Ephesus unique?

We are a leading online retailer of high-end deluxe jewelry. Our offices are in Texas and Istanbul. Every Ephesus item is manufactured in Istanbul, it is shipped directly to customers in the USA, Canada, UK, Australia and all over the world. Every item can be highly personalized by selecting gemstone, plating and engravings to meet your exact style.

Do you have any physical stores I can visit?

Ephesus is proud to have offices for business management, atelier for production, and warehouses for returns. Though we don’t have any permanent physical stores, we do offer free shipping anywhere in the world. Due to this working model, we do not need to carry any showroom, and we are able to offer exceptionally affordable prices for unique jewelry.

Can I return if I dont like it ?

Yes! We have 30 days return policy and money-back guarantee. Please see detailed information on the Return and Exchange Policy page

Do you have a warranty on your jewelry?

Yes, we have a two-year warranty against any manufacturing defects on all of our jewelry. Any damage sustained by misuse or alterations not done by Ephesus will void the warranty. You can claim repair in the warranty information page.

PAYMENT & SHIPPING

How can I make an order?

You can make an online order on EphesusJewelry.com via one of the payment options:

  • Credit/Debit Card
  • PayPal
How will I receive my products?

Your products are delivered via Express Shipping and you are provided a tracking code once the order is shipped. It will be promptly shipped and beautifully packaged.

Do I need to pay an additional fee for express shipping?

We do not charge any shipping cost, it is totally free.

How long does it typically take to receive an order?

Our processing time is written for each item individually within the descriptions. In general, it takes 3-6 business days to dispatch the item. For US, Canada & Europe deliveries shipping take 1-3 business days. However, shipping may take longer depending on national customs regulations. Ephesus is not responsible for any delays due to these procedures.

Please visit our Return and Exchange Policy page for the details of return and exchange.