Common queries answered
Frequently asked Questions
Order Processing: We aim to process and prepare your order for shipment within 1-3 business days after you place it. Please note that this processing time may vary during peak seasons or due to the volume of orders.
Shipping Time: Once your order is processed and leaves our facility, the shipping time can vary. Generally, it takes approximately 3-5 business days for your order to reach you. However, please keep in mind that shipping times may be slightly longer under certain circumstances, such as during holidays or due to unforeseen shipping delays.
We understand the importance of receiving your order promptly and make every effort to ensure a smooth and timely delivery. To get a more accurate estimate of the delivery time for your specific order, please refer to the tracking information provided or feel free to reach out to our customer support team for assistance.
We want you to shop with confidence, and that’s why we offer a 30-day money-back guarantee. Here’s how it works:
30-Day Money-Back Guarantee: If for any reason you’re not completely satisfied with your purchase, you have up to 30 days from the date of delivery to return it for a full refund. Our goal is to make sure you have a hassle-free experience, and we’ll work with you to resolve any issues promptly.
Return Shipping Costs: While we offer a generous return policy, please note that return shipping costs are typically the responsibility of the customer. We have 3 locations where you can return and you are free to choose whichever works the best for you. Our locations are Chicago, Stuttgart, and Istanbul.
To initiate a return or if you have any questions regarding our return policy, please contact our friendly customer support team. We’re here to assist you and make the return process as smooth as possible.
Thank you for choosing us for your shopping needs, and we look forward to serving you with quality products and excellent customer service.
You can simply login and click the the “orders” segment of your account. You’ll see your order
You can reach us at email@example.com and you can also use contact form that is right here.
You can mail us the correct address and we update it. You can also use contact form at the right.
Absolutely! We’re delighted to offer worldwide shipping, and we ship to any location that FedEx delivers to. Whether you’re near or far, our goal is to ensure that you can enjoy our products no matter where you are in the world.
With FedEx as our trusted shipping partner, we can reach a wide range of destinations efficiently and securely. So, rest assured that we’ve got your international shipping needs covered.
If you have any specific questions about shipping to your country or need assistance with placing an order, please feel free to reach out to our customer support team. We’re here to assist you and make the process as smooth as possible. Happy shopping!
Yes, and we’ve made it extra special!
When you place an order with us, your items will be carefully packaged together in one convenient package. Not only does this make it easier for you to receive and handle your order, but we’ve also taken the extra step to make it a delightful experience.
Our packaging is designed to be a great gift package! Whether you’re treating yourself or surprising a loved one, you can look forward to receiving your order in a beautifully presented package that adds a touch of excitement to the unboxing process.